Building a relationship BEFORE asking for help

October 7, 2013
posted by sheric

A guest post from Ian Delaney, director of the short film HOLES

“The Internet has revolutionized the independent film business.” We’ve all heard it, yet how well are we actually able to utilize this resource? For the vast majority of us, the answer is “not well.” The Internet is so huge and so cheap that for many micro-budget films the answer to fund raising, marketing, and distribution seems to all be the same thing. Shout your message high and low, blanket the world and something will stick. Unfortunately this “mass mailing” technique is why we get credit card offers and Penny Saver pamphlets in the mail (and most likely why the USPS still has a job), and we all know how often we use the coupon in the Penny Saver to get our grout cleaned.

Counter-intuitively it is exactly because the entire world is at our fingertips online that the best marketing approach is the narrowest, smallest one you can devise. Why? Because online the smallest niche is still millions of people, and these people are going to be connected to your project and more likely to become involved either by donating to your Kickstarter or by downloading and consuming your material.

You can imagine that a film about a young husband’s journey through grief as he suffers the sudden loss of his wife and baby daughter, although universal in theme, would be most interesting for a narrow niche of people.

I began searching online for communities and forums that focus on helping those suffering with a loss find support and hope. The danger for any project seeking fund raising is that it’s very easy to be seen as predatory, and this is doubly so when reaching out to communities which are emotionally vulnerable. In order to be as respectful to my target groups as possible, I developed relationships with the moderators and directors of these groups, before fund raising was even a thought. Some of these generous people were fantastic resources for research as I was writing the script. Once a foundation of respect and trust was built (and that foundation is really required for anything in life), I was able to discuss partnering with them to help spread the word and help raise money for my film.

A lot is made about the “Kickstarter effect” – the first surge of donations after launching your campaign. There is an equally powerful “Kickstarter lag” when your closest contacts have donated and the momentum pauses. And there, I believe, is the trick to crowd-funding: never let them see the lag. For my campaign, I’ve tried my best to stagger my publicity and promotions so there are continual surges throughout the campaign. People want to back success, so when they see other people promoting your campaign weeks in, they’re a little more confident that you have something special.

Equally important is providing consistent, value-based updates via social media. I’ve seen campaigns where people post, “We’re still far from reaching out goal, please donate!” three times a day for their thirty day campaign. There is no value there. I’ve kept a few things hidden in order to roll them out as the campaign continues. I won’t give away any surprises, but at certain levels of progress new perks will be offered, new videos added, discounts on perks, anything and everything to be able to say something new and interesting both for those who have donated and those who have yet to donate. Nothing turns people off more than a constant drone of “I need money.” And with the popularity of crowd-funding and platforms like Kickstarter, this drone is getting louder and louder every day.

Even before the campaign began, I knew that maintaining contact with my donors, and those who maybe wouldn’t donate, was going to be a huge part of the continual progress of this project. Once the campaign ends, I’ll be writing open letters and articles expressing my thanks for the forums and communities of people who helped me during the campaign. For my donors, who are connected via Kickstarter, I’ll be creating a production blog, so they’re able to see photos and read stories about how the film is progressing. This way they’re going to be able to see how their donation is being used, not just receive their perk at the end. This is the type of personal, continued attention that I know I’d want if I was donating to my project.

No dollar can be taken lightly.

Only time will tell if all the work I put into planning and preparing for the campaign will pay off, but I do know that no one donating to my project will feel burned or abused or taken advantage of, and that’s going to make my next campaign better and even more successful!

If you’re interested in learning more about the film, or to check in and see our progress, take a look at our Kickstarter page. And while you’re there feel free to become a part of the project yourself and donate what you can!


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