Why I Can’t Break up with Facebook (Yet)

April 28, 2014
posted by sheric

Today’s guest post was written by Gabriel Diani in response to my post asking filmmakers if Facebook is still worth their time? Gabe thinks it is for his work, but for reasons that pertain specifically to his audience demographic, which may not be the case for everyone. Ultimately, this is a decision that everyone who uses Facebook for business reasons must confront and evaluate. 

can't break up with Facebook

Let’s be clear: I have no love for Facebook. 

The changes to their sharing algorithm since they took the company public nearly torpedoed the Kickstarter campaign for my movie “Diani & Devine Meet the Apocalypse.” Much has been written about it since then but in case you don’t know, here are the basics:

-Facebook now only shows a small portion of your posts to your friends unless you pay to boost your post;

-Facebook only shows a small portion of your page posts to the people who have liked it unless you pay to promote your post;

-Even if you pay to promote or boost your post and more of your friends and followers see your posts, they are not paying to have their posts boosted so any LIKES and SHARES can’t go viral as easily as they used to.

There’s certainly more Facebook is guilty of, but these were the main changes responsible for Facebook dropping from our number one referrer for our previous successful Kickstarter campaigns to number three behind our personal email list and Kickstarter itself.

So, yeah, I’m not the biggest Facebook fan and was delighted by Eat24.com’s fantastic open Facebook break-up letter to the world. Sadly, though, we can’t afford to break up with them ourselves yet. Why, you may ask, dear reader? Well, I’ll tell you in an easily digestible numbered list.

1) WE HAVE AN OLDER DEMOGRAPHIC. A lot of the audience we’ve built up over the years tend to be more in the 30 years old and up range…sometimes way up. These aren’t the people constantly seeking out the next social media platform. Some of them are on Twitter, fewer on Vine, and they have no idea what Tumblr, Instagram, or Snapchat are. We have no way of migrating these people to another platform…at least not until the Facebook backlash gets strong enough to affect this group.

2) WE’RE STILL GETTING INTERACTION. It’s not like it used to be and we can’t reach a lot of our audience, but we still get interaction from them that we’re not getting elsewhere. I posted our first behind the scenes production still the other day on my personal page and got 43 LIKES and 2 SHARES.  Pics on our DDMTA Facebook page and from cast and crew timelines are pulling in 16-40 LIKES as well. Is that enough for us to tell the world about our movie? Absolutely not. But in the world of micro-budget producing it’s something we can’t afford to lose.

3) FACEBOOK WAS STILL NUMBER 3 IN OUR KICKSTARTER CAMPAIGN. Despite it’s nefarious fall from grace, Facebook still was a bigger referrer than Tumblr, Reddit, Google+ or any of the growing platforms. This is partly because we haven’t spent years building up our audience base on these platforms. We created a video for our campaign with Janet Varney from the hit anime show “The Legend of Korra” that was reblogged and shared on Reddit and Tumblr thousands of times, but it didn’t translate into very many pledges.

4) WE DON’T HAVE EAT24.COM’S AUDIENCE. Eat24.com got a lot of great press off their leaving Facebook and probably got a lot of followers on Twitter and whatever other platforms they’re on, but they also undoubtedly lost some followers/fans who aren’t on those other platforms. They were starting with a much larger audience than we have so they can afford to lose some.

It would be lovely to be able to follow Eat24.com’s lead and break up with Facebook in protest, but unfortunately we’re stuck with it for the moment. We will definitely be focusing our audience building efforts on other platforms in the hopes of being able to cut the cord some day…and who knows? Maybe Facebook will start treating us like it did when we first started going out.

Sigh.

 

What about you? Have you seen a decline in your Facebook reach and interactions or is your page still holding steady or growing? Let me know in the comments along with any advice you want to share.

 

 

 

 

Conversation on marketing your film

February 13, 2014
posted by sheric

Last week, I was interviewed on the BlogTalk Radio show The Art of Film Funding with Carole Dean. I usually prepare for such interviews by taking notes on what we will cover and I tend to over prepare. Often, most of what I want to say will not be covered due to time constraints. While you may listen to the full 45 minute interview here

Popular Film Internet Radio with The Art of Film Funding on BlogTalkRadio

I have also pulled out a few notes for emphasis that I think weren’t included or that I wasn’t able to go into detail as much as I would have liked.

What do you think are the best uses of social media for marketing?   Example, how best can you use Facebook to help fund your film?

Sheri: “To me, social media is a non negotiable part of every professional person’s work. You don’t just jump on it because you have something to promote, you are creating and perpetuating your identity and your work EVERY DAY. You are forming relationships, expanding your professional network, learning new information to help you do your work and sharing that information with others EVERY DAY. It is a marketing tool, but it is really a life tool now. Stop viewing it as a time suck or procrastination because those are cop outs. It is essential to be able to navigate social channels as a professional, at any level. The same with being able to network in the physical world.

I don’t see social media as a campaign and I want that statement to soak in for a moment. A campaign is a short term effort to push people to do something. We very much live in a world where consumers, all of us, are resisting anything that is trying to push us to fit into someone else’s timeline. We want to do what we want, when we want, wherever we want, on whatever device we want. We are all selfish people. So companies and individuals that are still in that corral –the- people- to- do- what- the- company- wants mentality are going to lose in this new world. Think of these channels as a way to storytell what you are about, what your company is about, what your product is about, how consumers may accomplish something for their own lives whether is it physical accomplishment or gaining knowledge or well being. It isn’t about YOU, it is about THEM. Pull them to you rather than push messages out. And you have to commit to storytelling on an infinite timeframe, not for a short period.

What other social networks do you consider to be worth the time?

Sheri: “Choose a social channel you can learn and be comfortable using. If you don’t, it will be a drudge for you and you won’t have success there. If you are hiring someone to handle your social channels for your projects, choose places where the audience (again, you have to know who they are) hangs out the most and where that person has the most experience. In my case, I don’t use Tumblr, Instagram, Vine, Snapchat or Youtube because I have my own blog and I don’t take regular photos or edit together video and I don’t create short term offers. So while I may set up an account just to get a better look at it, I don’t spend my personal time there. But if I find that the audience for a certain project dictates that I use those sites, I would find someone to help me create content for them.

Storytelling on each platform is different so if you think you can use automated programs to blast out one piece of content on multiple sites, you are doing it wrong. Each site has a different format (Twitter 140 characters, Instagram photos, Pinterest photos) and a different reason people use it. For instance, Pinterest is a place people go to show what they intend to buy, what they aspire to buy, what shows off their personalities. But Instagram, also an image based social channel, is more about the immediate. What the lunch I am eating looks like, what my travel is like, what I saw on the way to work, what my friends and I are doing right now. Putting out one image to all the sites is a mistake because you won’t be tapping into the reason people are on those sites.

Don’t get too used to a particular social channel. They change often and not always for the better, they fall out of fashion, they get absorbed into other companies that are not always interested in seeing them grow. Plan your strategy around reaching the audience wherever they are and build your email list instead. That is where you truly have communication control because you own the contact details.”

Do you suggest filmmakers trade hours of social networking time for credits or other things? Or what do you think is an average hourly wage to offer someone to post and tweet for you?

Sheri: “I think we need to get away from this mentality that marketing is just posting online and tweeting. This is the voice of your company and your work presented to the global public. If you wouldn’t trust someone to speak for you at a press conference or go on TV as your representative speaking about your work, you shouldn’t let them be in charge of your Twitter account. And you should never allow someone to post or tweet as you personally, you are basically allowing them to BE you and I don’t think you should be comfortable with that. If you have a team of people using your social channels according to your business strategy and goals, then let the public know it is a team effort, put a face on it.

Again, marketing is way more than an ad or a poster or a tweet or a status update. There should be strategic thinking behind what you are doing and professional people help figure out how to achieve goals. Generally, they aren’t paid an hourly wage, they are paid a salary or a retainer fee and they had better be doing more than updating your Twitter feed every day.

Personally, I charge a monthly retainer fee with a minimum time frame or I charge an hourly fee for consultation and guidance. But with the retainer, I had better have a marketing plan and budget in place to work with. That fee is just for my time and experience, a labor cost. My work includes influencer outreach, blogger outreach, community management, advertising placement, content creation and curation, and measurement analysis. I also charge to research and write a marketing and distribution plan if that isn’t already in place or those plans may be implemented by others, so if you already have people in place to implement the plan, but you are unsure of how to start, I can help figure that out and work to train those people. I wouldn’t advise skipping over the marketing strategy and just let people post on your behalf.”

Have you seen films with good marketing plans be successful especially because of the marketing plan?

Sheri: ”Define success. Did they make all of their money back? No, usually independent films don’t. Did the filmmakers go on to get other work or have a much more significant release because they were prepared and able to give their film the release they wanted? Yes, and that was a success for them. Remember, not everyone’s goal is money. In fact, let’s be very upfront and say that money is rarely going to be made by the original investors of an independent film. If that is the main reason for making a film, stop now. Find another avenue for your talent. Invest in some other industry.

But if you are interested in expressing your storytelling talent, showcasing the talent of others (because films are made in collaboration with others), putting your voice into the world that only a film could help you do, investing in something that can last and may even change minds, hearts, bring people closer together or create a cultural dialog, then filmmaking is a great medium for that. Humans invest in things all the time that do not financially recoup. We put our names on buildings, we buy yachts, we take vacations. None of those things will have financial rewards, but they do reward emotionally and that is valid.

It isn’t ultimately the marketing plan that makes a film successful. It is the film! Failure is less often on the execution of the marketing plan and more often on the failure of the film. It isn’t hard to get word of mouth to spread on a stellar film; people love to talk about stellar. It is sooo hard to make a mediocre or bad film succeed. What constitutes good and bad is debatable of course, but if the people you have identified as the ones who should be the most excited by your story aren’t talking about it, then you are going to be in big trouble. They HAVE to like it or your story failed. And that happens in studio films as well as indies and TV shows.

I am not going to say that a good film will just naturally be found. I’ve heard many filmmakers say such nonsense. A great film in your hard drive isn’t going to be found. Someone has to see it and you have to get it in front of them, and that’s marketing (to get their initial attention) and distribution  (getting it onto a screen for the public). But once you get that attention and an audience does see it, and their reaction is MEH, uh…you can’t just throw more marketing at it and make it successful. And that is why you see distributors pull the plug early on films. They know the return on the film won’t justify more expense and they can take that money and throw it behind the next film in the slate.

Now, it is possible to have poorly identified who the audience was and tried to attract the wrong audience and the film didn’t take off,  but if you do the proper nurturing ahead of time and you really feel like you nailed the story based on early feedback from the right core audience, you may give more time and more expense to letting the word of mouth spread and slowly build. Unfortunately, this is not done enough in the industry, everyone wants a quick hit. There are very few entities that have the patience to let a film sink in with an audience once it has been released. It is much better to deeply cultivate the audience for a film early so that when it is released, it will flower sooner. That cultivation is only going to happen if the production does it. Distribution entities have far too many films to release. They can’t give a lot of time to each one in advance of a release.

No one that I know of is posting their marketing plan and budget online and even if they did, it wouldn’t help your film unless you are making one exactly like it. Plans are unique to the film, they are organic in that they do shift and change according to what is learned in the field and new tools cropping up that weren’t there when the plan was written or tools that changed or fell away. Some event may happen in the news that is unforeseen and you have to be able to take advantage of the opportunity.

It is not wise to copy, but it is useful to read a lot of material of what others are doing and see if you might incorporate something similar.  That information might even come from another industry like gaming, or software, or apps, not just film. If you don’t want or like to keep up with the trends, you should hire someone who does! I don’t keep up with happenings in editing software or cameras or audio recording because I don’t make films. I keep up with marketing trends and tools and tactics, that’s my professional work and that is why you hire someone like me for that  job. I am not merely your tweeter or your facebooker, so if you think that is all there is to marketing, you are seriously mistaken and all the tweeting and facebooking in the world isn’t going to help you.

There are many blogs and industry publications and videos from panels at film fests where the filmmakers all talk about how they marketed and distributed their films. If you want to spend lots of time studying this, Google is your friend and get used to using a search engine regularly. There is absolutely no excuse not to know how to do something if you really want to handle it on your own. But if you don’t, then you need a budget to pay someone who has expertise in the field and has handled releasing films or may just be starting out doing that (as you probably have in making films) and you need to get that person on your team. Simple as that.”

I was watching this very brilliant presentation from artist Shea Hembrey. It is funny, entertaining and gives true insight into a creative mind. As a Southern girl, I can relate to Shea’s background very well!

During the presentation, he talks about how he judges “art.” He said after visiting hundreds of exhibitions and seeing a lot of work, he identified what he found missing from the experience and from a lot of art. One was work that was appealing to a broad public, meaning that a lot of art is not accessible to most people. They can’t connect with what the artist is trying to show. I think many people also cannot connect with the artist as a person which helps in making the art accessible. Some art is just too personal to the artist with no meaning for anyone else and many artists are introverts, preferring their work to speak for them. If you are an introverted artist making work that only speaks to you, how are you going to attract people to you work? As filmmakers, you have to consider this. Are you making work that only appeals to you? If so, it is inaccessible and there is no business model for that. Which is fine, just know going in that you can’t sustain yourself on inaccessible art. Also if we, the audience, cannot connect with you as a person given today’s reality that everyone is personally accessible through multiple social networks, you will find it increasingly harder to exist as an artist.

I know, it isn’t a popular concept. Are there artists in history that managed to rise above the noise and become a “name” without the need (or existence) of social networking? Of course, but in comparison to all artists, you can name them on a few hands and in the past, there were very few outlets one could use to rise above the din. Traditional mass media in the form of art critics was about it. Now there are thousands of outlets and it is just too easy to access them not to be actively doing that. As an artist, I wouldn’t want to hope I get “discovered,” I would want to make sure of it and actively make it happen.

Shea says he developed 2 sets of criteria for judging art he would want in his exhibition (a biennial that he devised. You’ll hear the all about it in the presentation.). One was the Meemaw test (love the term!) which was if he couldn’t explain the art to his grandmother in 5 minutes, then it was not accessible enough and wouldn’t be considered. The other was the three H’s, head, heart and hand. Great art has interesting intellectual ideas for the head; it has passion and soul and can touch people in an emotional way for the heart; and it has great craftsmanship and technique made by hand. I think this is a great way to critique films (both independent and studio made). The work that lasts, garners audience, and succeeds must have all of these things. Just as Shea was having trouble finding these things in the exhibition art world, I have trouble finding these things in the film world. Many independent films are either not accessible or do not have head, heart and hand.

I bet if you examine the film that inspired you to be a filmmaker, you’ll find that it had all three of these things. And you can explain that film in five minutes to someone and they can “get” it. When making work of your own, consider if it has head, heart, hand.

The humans in your audience; they aren't mere eyeballs

I came across this post from Brian Solis about audiences. I found that it really helps to demystify why social networking platforms have made such an important impact on society. I don’t think most people really realize the impact; they simply see social networking as either a hobby, a waste of time or a free way to self promote. Or they say this type of networking has always existed, it has just moved online. I don’t agree. I think what is happening now is a complete shift in how we communicate and with whom we communicate. It isn’t just the tools available to us, but the creative and exciting ways we use them to reach people and assemble those people into spheres of influence.

“The cultural impact of new media is profound as it weaves a new fabric for how we connect and communicate with one another. As a digital society, we are ushering in an era where everyday people form a global network of self-empowered social intermediaries that accelerate and proliferate the reach and effect of information and experiences.”-Brian Solis

In Solis’ post, he references the words of Jay Rosen from 2006 where he addressed the people of the media from the perspective of the people formerly known as “audience.” While some see audience as the faceless mass waiting to be entertained or reduced to eyeballs needing to be captured, Rosen points out that audiences now have the means and ability to make their own work. Hence, the glut of content now available and the multiple distractions competing for everyone’s time. This could be perceived as a bad thing or as a good thing.

A bad thing because all of the content being produced isn’t what some would call “professional” or worthy of attention. It also makes it that much more difficult to wade through the crap to get to the gold bits(from the consumer perspective)  and that much harder to raise your gold to the level of consciousness in order to make an impact and a living (from the creator perspective).

A good thing because more people will have a newfound respect for those with talent (it isn’t easy to create content worthy of an audience) and a network of creators can be harnessed to spread work much further than an expensive ad campaign can do. When everyone can speak, you are no longer dependent on the words of the few with access to broadcast (or the means to buy media space) for recommendation. By making connections with those most interested and inspired by your work, you are creating a web of interconnected communication that helps to spread the work faster and further and more cheaply. They speak for you, with you and amongst each other, but ONLY if you have made those connections. How do you make the connections? They are made by 1)using the networking tools to communicate (dialog, not monologue) and 2)knowing who you are trying to reach. Really knowing them, not having a vague idea of them.

You must stop creating work without thinking about the audience. Those faceless people, those eyeballs, must become real. You must think about the human with whom you are trying to communicate. After you devise the story you want to tell (NOT after you make it, but while you are creating it!), I want the next thought in your head to be “who is going to love this?” and be able to visualize that person in detail. I hope you can see someone similar to yourself. The key to knowing that audience is being a part of it yourself and everyone who works on it also must be part of it in some way. You cannot hope to build an audience for your work if you cannot say who they are, exactly, and how you are going to tell them about your work.

Also, it isn’t enough to hire the most talented person or the person who will work the cheapest. The people you hire (or collaborate with) should also have a voice that can be used to help spread the word of your project. Really take that last sentence to heart, both as an employer and as an employee. Your worth as a craftsperson is no longer only judged on your abilities, it is also being judged on how big of a network you personally bring to a project. I can hear the balking already, but just think about this. What is the value a film star brings to a project? It isn’t just acting ability and how good looking they are on screen. It is how well recognized and how big their personal audience is that determines their worth. Studios know this, distributors know this, that is why star vehicle films are MUCH more attractive buys than non star driven films. A celebrity’s personal audience is worth a lot financially to them and so it should be to you and so it should be to the person employing you. Those personal networks didn’t spring up overnight, they were carefully cultivated over time and it is something you too should be doing every day. Personal networks should no longer be prerequisites only for those on screen, they should be considered for everyone and everyone should believe enough in the projects they are working on and want them to succeed that they are willing to evangelize them to their personal networks. Lots of little networks on a project grow into bigger ones so it is beneficial for you as a creator to cultivate a team around you who all have little networks that are similar to your own and to the audience you are trying to reach.

The power of building audience lies in the aggregation of little networks and genuinely knowing the humans behind the networks.

Comment on the Myth of the Twitter Effect

September 26, 2010
posted by sheric

Yesterday, The Wrap covered a story from The Grill Conference on a recent study showing there was no “Twitter Effect” on box office returns. “It isn’t to say that Twitter isn’t popular or an effective social network, but the mantra in the industry about a ‘Twitter effect’ really stands for word of mouth. It is not driven by or consisting of Twitter, and in fact it is one of the least used methods and one of least influential in letting people know about movie opinions,” Vincent Bruzzese said.

I would agree with this in that word of mouth is the driving factor. But is it word of mouth online? The study says no, people are primarily influenced by their closest relationships, their family and friends. People they see very often. I don’t agree though that word of mouth online isn’t useful, it is just not influential if there is no relationship to the person speaking. This means using social networking platforms purely as a free advertising vehicle is a waste of time and will not get you results. Social networking is a relationship platform and this study confirms to me that if you aren’t using it to form lasting relationships, it won’t work for you.

I think Twitter was maybe a bad example to show the power of social networking. While there are certainly plenty of people on Twitter, the vast majority of average consumers I know do not use it. Hollywood films are for the average consumer so they probably do not find out about and are not  influenced to see films by using Twitter. Interestingly, the study shows commercials and previews as the primary way people find out about films. But it didn’t say it had an influence on whether they actually went to see them. Since my focus is not on mass audiences, I won’t take this information too much to heart.

In summary from my perspective, if you are using Twitter as one tool to help build a relationship with real people who would be interested in your work, carry on. If you are using it purely to generate some good looking numbers and show “reach,” you’re obviously going to be disappointed.

This week’s tidbits are from Sheri Candler and will cover her assessments about successful crowdfunding initiatives.

To some artists, crowdfunding looks like easy money. Make a pitch video, give a synopsis and a few perks and let the money roll in. That’s a mistake. To be successful in crowdfunding depends on having a solid foundation of followers, people interested in your work. If you don’t already have a presence on social networking platforms, a well read blog, and/or a large network of friends and supporters, build that first before starting to crowdfund. If you try to raise money before anyone knows you or cares about your project, you will fail to garner interest.

In strategy, you first have to determine what is the goal. Is it to build up a solid base of supporters? Is it to activate them to do something (buy a DVD, go to a screening, donate to a crowdfunding effort, tell others about your film)? Usually that is a goal. But if you begin with a campaign where you launch into selling and goading without first building up the base, you will never accomplish that goal. To build up, you have to allow time to do that.

A social networking strategy will take many months to a year to implement and it will be an ongoing effort. First, you will determine whom you are trying to attract into your community and what you have to offer them of interest. Then, you will start to put those assets out there. You will build your engagement pages and populate them with interesting and valuable content. You will not be asking them for ANYTHING. Ideally, you will not need to ask them at all because when you become a valuable resource, they will want to help you in any way they can. You may call on your group for help in achieving a goal every so often and if they can truly see how helping you will help the community in general, they will be happy to do it. You should never do anything that will make them feel that you have formed the community in order to use it for your own purposes. Companies and filmmakers who do this stand to ruin the very thing they have spent so much time developing, a genuine and authentic community that is very loyal and connected to you. That kind of loyalty is extremely difficult to accomplish with advertising and it is really the ultimate goal of all brands.

Too often, filmmakers and companies wait to start considering social networking until they need to achieve set goals and they need them now (usually when selling something). The problem with that is they don’t have a base of support in place from which they can achieve anything. In order to use the tools of social networking effectively, you really must commit the time to grow your base, feed and cultivate it. If you cannot commit to that, social networking tools will not work for you and you should turn to more short term tools like mass advertising.