My latest post for MovieMaker Magazine covers social media basics for the top 5 social channels. I have written posts regarding social media basics before, but this piece will include Pinterest and Instagram which I did not cover last time. As you may know, I do not view social media as a campaign oriented endeavor. Campaigns are only conducted for a set amount of time (usually for a sales promotion), but I think it is important to understand that social channels are an every day effort; they should be integrated into your creative life indefinitely. The sooner you start using them professionally, the easier it will be to gain benefit from them, especially if you are thinking of self distributing or crowdfunding.
I am not going to republish my article here in its entirety and only the first installment has been published on the MovieMaker site, but here are some highlights:
#1 Facebook 750 million unique visits per month
What do you do with it? Use it to start and maintain an ongoing relationship with your audience. Ask for feedback, start a discussion, or post your views on a current event. Try to remember, if you only talk about yourself and your work, it’s a boring conversation for everyone else unless you are a celebrity that they are truly interested in. Champion your followers and other artists. As opposed to the fleeting nature of Twitter, Facebook pages are meant for deeper discussions and closer relationships with your supporters.
#2 Youtube 450 million unique visits per month
What do you do with it? Build a video subscriber base. View counts on videos are great and definitely have a use in securing optimal placement in Youtube search and publicity attention (though it will take many millions of views for it to have an impact on press coverage), but your subscribers are the ones who will see your new videos in their homepage newsfeed and receive an email when you post something new. Also, encourage Likes, comments and shares of your videos as that impacts how Youtube ranks your channel in its search results. If you aren’t prepared to fill this channel with regular content that is HIGHLY compelling, don’t use this social tool.
#3 Twitter 250 million unique visits per month
What do you do with it? Use it to post short (less than 140 character) messages that are funny, informative, or reflect your outlook on life. Not only will you be connecting with the audience of your work, you will also find Twitter a great industry networking tool (for jobs!) and a place to connect with journalists (for media coverage). Make sure that your Twitter handle is posted on all of your communication including email signature and newsletters, website, other social channels, business cards and any About You section where your name is included.
#4 Pinterest 85 million unique visits per month
What do you do with it? Use it to post photos and videos found or created online. Pinterest runs on well made and captivating images. People who use this social channel are looking for visual masterpieces or images that speak to their lives and emotions. Filmmakers may use Pinterest to tell a visual story about how they became the artists they are; influences, professional tools, and the tastes, style and personality behind the work. For individual projects, Pinterest can be used to tell a backstory on characters (individual boards set up to further explain a character), information on the setting of the story, and mood boards that give the audience a sense of what the film is, apart from just a trailer or poster.
#5 Instagram 50 million unique visits per month
What do you do with it? Use it to post photos and videos taken with a mobile device as your visual representation of every day life rather than a place to post high quality images. Instagram is being used to post on-the-fly photos and short videos taken on the set and making 15 second short trailers and character teaser clips specifically for mobile viewing. Feedback is instantaneous so you will know very quickly if your project is capturing attention and gaining followers.
The full article details how to set up accounts on each social channel and some examples of independent filmmakers to emulate because they excel at building an audience on these channels. The first part (covering Facebook and Youtube) is now live. The second part will be live on November 25.
This annual, invitation only event was held last Friday in New York City. Unfortunately, I did not attend and I am quite disappointed because I would much rather spend my time listening to people like this than the ones invited to speak at most film industry forums. It was just pointed out to me that videos from some of the speakers were loaded up to Youtube and I encourage you to check them out.
For anyone interested in understanding the way storytelling is evolving; from fan participation to using digital tools for promotion and distribution to understanding that there may be no more stopping points in a story; watch this series of videos from some of today’s big thinkers.
Brian Seth Hurst explains that audience and storyteller can achieve levels of engagement with each other that were never possible in the pre-Internet, pre-Facebook, pre-Twitter era. This fact is fundamentally changing the way stories and storyworlds are conceived, disseminated, and branded.
Ian Shafer explains the way stories take root in the individual and collective consciousness nowadays. Narratives are delivered in smaller and smaller bits, the most successful and influential stories—whether an advertising spot or a Facebook post—are designed less for digestion than for quick and easy sharing: vibrant, picture-driven packets of information that invite surprise and make you want to type, “Hey, check this out.”
David Weinberger explains now knowledge lives on the hyperlinked Net, and links offer a never-ending invitation to go further, to know more. The cardinal challenge of the storyteller in the age of networked knowledge is to expose us to points of view other than our own, to free us from the “echo chamber” of narratives that merely reinforce what we already know or believe. The best stories should honor a simple yet stubbornly elusive truth: that different people start from different places, and that what happens to them matters just as much to them as what happens to us matters to us.
You can see all of these short videos on the Future of Storytelling Youtube channel.
This post was originally published on The Film Collaborative blog on August 29, 2012
It is a question I was thinking deeply about because I encounter filmmakers and industry players all the time who say that they put up a Facebook page, opened a Twitter account, started a Youtube channel, but the people didn’t come, views didn’t go up and the sales didn’t happen. So what’s the point? It doesn’t work, clearly. I know they opened those accounts because it is “the thing to do” and besides it was free which is totally budget friendly, but just opening up accounts with no time, commitment, team, strategy, budget to maintain and grow them and truly utilize what they are best at is not going to work and I recommend to go ahead and close them. Seriously!
Yes, social media is the newest communication tool (really it isn’t that new, but some still think it is) and Americans in particular spend almost 80% of their time on the internet (30% are online globally), with 22% of their time on social networking sites and 21% of their time in internet searches (there are over a billion search queries on Google every day!). I’m sure you can find another way to communicate with these people though, perhaps visiting door to door or cold calling or throwing obscene amounts of money into advertising all over the place and crossing your fingers (works for Hollywood). You’ve got that kind of time and money, yes? Honestly, start now thinking about what tools you will be using instead.
Once I look at what is being done with these sites, I am hardly surprised that it isn’t working. Most artists do not have a commitment to building up strong ties with an audience, they do not use social tools for “listening” and researching what audiences respond to, they do not post regularly except for “please make it happen for us on Indiegogo,” “Vote for my film on (name some film contest site),” or “my film is now available on iTunes.” Basically the chatter is all “do something for me” which is really tedious to read (I would say every day, but they don’t usually post regularly). For many publicists, this is how the channels are used as well; here’s a press kit, write about my client except that instead of only reaching writers, they are broadcasting to everyone and rarely listening at all.
I wrote some time back about how Facebook wasn’t a good sales medium and I still stand by that post though there have been changes at Facebook that affect showing up in a newsfeed and the use of landing pages. Facebook, of course, would have you believe that it is a good sales tool, after all they have the most to gain from perpetuating that idea in the business community.
If all you are using social media for is sales, STOP. I release you from feeling the burden of using auto tweeting and sending that same message through all of your profiles. No longer should you hire outside companies to do it for you either and pretending to be you. If you have done this, you already know it doesn’t work. Stop paying companies to send 5 prewritten tweets a day about your film to their 60K+ followers. You will not find that it makes much difference if that is the only effort you are making. Stop making inquiries for “some of that social media stuff” so your trailer will “go viral.”
Here is what the tool is very best used for; name/brand recognition, trust and loyalty building, sustained interest, long term sales and that most indescribable feeling of connection that begins to permeate. This is really an emotional space and it is something I would think independent artists would understand, you express ideas and emotions in your own work, right? And you hope to convey that to other people and elicit some kind of emotion from them. I know you don’t usually start from “I’m making a product that’s going to sell” point of view so why do you use social sites that way?
I say indescribable because you can’t point to that one “campaign” that brought your work to someone’s attention, it is an ongoing process that sinks deeper than “a message” or tagline and begins to spread and lasts far longer because little pieces of your thoughts, your connections and projects leave footprints behind online; not just on Twitter and Facebook, but everywhere on the internet globally. Someone who stumbles across your efforts, even years later, can find you and evidence of your work. No ad campaign or newspaper clipping is going to allow for that. Many people point to Twitter streams and Facebook newsfeeds as being fleeting and they are, but you can make more, endlessly. Can you do that for little money with an ad in the Times (pick a city) or a magazine cover story? While you may feel like you reach more people in a short amount of time, there’s a new cover story tomorrow or next month about someone else. There are only so many covers to fill, only so many talk shows to be on, only so much space in the newspaper or magazine for ads. Should you ever use traditional media? Should you ever use advertising? Yes, of course, but now you can have one more tool to use that is available to anyone, anywhere. You can choose to use it or not, but make sure you understand how to use it correctly and commit to doing it, every day. Also come to terms with the fact that if you are choosing not to use it, you are totally dependent on having third parties promote your work. New artists emerge every day and very few companies [and consumers!] are truly committed to anyone.
Without a commitment to developing a community of supporters by using social media, save your time and possibly money and find another tool. You won’t be successful here.
As you may know, I recently gave the keynote address to the Federation of European Directors General Assembly in Copenhagen. The Assembly’s event was chronicled in the Danish Film Directors’ quarterly magazine Take 58 in July. Below is an excerpt from a longer article about my participation there. Thanks to all who attended the event.
8 questions for Sheri Candler
“These answers are being written from the perspective that all directors should be dedicated to building up a long term base of supporters for all of their work.” -Sheri Candler
TAKE: Should I keep my Facebook identity as a director seperate from my identity as a private person? Meaning should I have two separate pages?
SHERI: Yes, I would advise having a separate professional Facebook page for all of your professional work and leaving those privacy settings as open as possible. Your private profile should be for your actual friends, family and colleagues and the place where you put your personal thoughts and interests and that will have privacy settings optimized to only be shown to those people. While your family and friends may also want to keep up with your professional endeavors, not all of them will and having a professional page allows you to have a place to connect with your fanbase and industry people regarding your work.
TAKE:At what stage should you know the title of your film? Can you change title later on? How do you avoid misleading people, if the film changes radically after the title has been set?
SHERI: Some film titles change as soon as a distributor takes hold of it, so I wouldn’t be too worried about changing a title because your true fans, your community that you have been building for your work over time, will be the first to know the reasons for the change. Remember, you are building up a relationship with these people, they aren’t being gathered for the one film. If the title changes (and I highly recommend doing a thorough title search before you set one so that it doesn’t need to be changed later), only those who have not been with you all during the production of the project will come to know the new title.
Same thing for branding on the film. In fact, this is a way to include the supporters, take a poll onwhich title they like or on which key art they like. American director Edward Burns held a poster contest for his film Newlyweds. He asked his fans to contribute their designs and they voted on the most popular one. It became the poster for the film. American director Tiffany Shlain did the same for her documentary Connected. Don’t treat your supporters as strangers, keep them informed of what is happening with the project and why.
TAKE: What sites should a director have as a minimum? (FB, twitter, website, blog?)
SHERI: First, you must have a website, that is imperative. It is the only true piece of internet real estate you own and control. Every other platform belongs to a third party that may change the rules, go out of business or lock you out whenever they like and that would completely cut you off from your supporters if you depended solely on those for communication. I think directors should choose the social channels they feel most comfortable using and where those which would be most interested in their work frequent. For now, that is probably Facebook (with 900 million users, of course!) and maybe Twitter. But it could also be Pinterest, MySpace, Tumblr etc.
TAKE: How and where do I use my time best online if I want to engage with my audience? It seems that one can use a lot of time on many different things, but where does it have the most impact?
SHERI: The answer to this would be as unique as the audience members. The thing to realize is there are no set rules, there is no magic formula. This is all going to be an experiment and trying out services to gauge a fit. Online tools are just that, tools. It is all in how you use them and you only get out of them what you put in. The more time you spend connecting with others, the more you will get out of the process.
I would say you need an outlet to speak from, which typically means a blog on your website. That blog should be updated weekly, ideally, so that you keep the site higher in search results and it feeds your social channels. Blog pieces do not have to be long, only 500-700 words, and they should primarily be devoted to sharing valuable information and insights, not self promotion.
TAKE How do you see the relationship between engaging your audience in a dialogue and the ability to earn money on having the dialogue? Does one exclude the other?
SHERI: I want all not to start this process with the eye for making money as their foremost thought. It is like saying you are making friends with people only to see how much money you can get out of the relationship. A relationship that starts that way is doomed to fail because people can feel it, feel the insincerity.
The mindset you must start with is ”I am going to find my ’people,’ the ones who would care the most for my art.” And you truly have to believe that. The Latin saying “Do ut des” (I give so that
you will give) is extremely valid in the virtual world, in fact it is expected. The online world rewards generosity, not selfishness. Directors who already have fans or a reputation would actually find this process easier because their fans are eager to connect. But oddly, those directors are the least likely to do this right now. I think we will either see a change in that mindset or a loss of relevance for those directors because people are very fickle and they are getting very used to having personal contact with creators. Those who continue to ignore their fans will find themselves ignored in favor of artists who understand this new mindset. Money and fame are by products of relationship building, so concentrate less on those things and
more on the relationship.
TAKE: How private or personal do you feel that one should be? Many of us directors are shy people and only used to talking to journalists about our films before a release.
SHERI: One would think it will be easier to speak to real people than to journalists! I don’t think you need to share intimate details about your personal life, but I do think we should see some sort of personality behind the communication efforts. All directors are creative people with lots to say to the world. If you aren’t, then perhaps you should rethink your occupation. Writing a blog isn’t journalistic writing, it is personal writing about your inspirations, helpful suggestions, recommendations, personal commentary on events happening in the world. Something that lets the supporters know who you are as an artist. Like attracts like and ideally you will attract those who love the way you tell a story no matter what the story is. We want to see the essence of the real artist, not some sound bite ”message” of the synopsis of the film.
TAKE: Can you give us inspiring examples of feature film directors that use social media to engage their audiences?
SHERI: YES! -American director Kevin Smith connects with his fans every day via Twitter and through his own channels at smodcast.com He is really an example of a director who tells stories in lots of mediums, not just film. A true storyteller.
British actor/screenwriter/director Stephen Fry is also very accomplished at using social channels as well as his own website to connect to his fans.
-Documentary filmmaker Errol Morris also has his own website and social channels www.errolmorris.com
-David Lynch uses Twitter, his tweets totally correspond to who he is as a storyteller.
I would say though that Morris and Lynch do not do a great job at having conversations with their audience, their sites and social channels seem very one sided to me.
-British director Duncan Jones uses Twitter to the extreme (several times a day!) and actually does talk with his followers.
TAKE: What do you mean when you say that a director should be a tribe leader? Does that go for all directors?
SHERI: The tribe idea originates with Seth Godin who wrote a book in 2009 called Tribes-We Need You to Lead Us. It is this idea of finding and connecting with like minded people and leading them to a place they want to go.
The means to do this are universally available to everyone now with the internet, so it isn’t based on geographical location or on having large financial resources to advertise your way into an audience. Advertising has been the default way of building an audience for films for a long time, it is costly and wasteful as you have to start again with each film. The tribe building idea is a totally different way of doing this and it is meant to be more cost efficient and longer lasting for the artist. You don’t need to sell people on the fact that they want to connect (to art, to other people, to a movement) because that is inherent human nature, we want to connect to like minded people. So as a film director, or a storyteller, your job is to connect those like minded people through a platform that you create (your website, blog, or whatever tool you choose) and eliminate the need for them to find each other on their own. They connect through you as the artist and through your work. You are the leader of the tribe and you make your work only for them. They, in turn, bring in their friends, also like minded people, and that widens the reach of your work. Your job is only to make work and nurture those people, delight those people. They will bring the others aboard.
This is a very radical idea though. When the artist is in charge of her tribe, where does that leave the chain of middlemen that once were so important to reach the mass? Mass reach is becoming less and less important because it isn’t sustainable. Audiences for entertainment are becoming fractured and very focused about how they spend their time given the multitude of options for entertainment. Advertising is becoming much less important, but social connections, trust building are becoming more important. People are trusting recommendations from their personal connections much more than advertising blasts. If you have no personal relationship with your audience, your work will be lost in the multitude of other viewing options.
My thanks to Birgitte Staermose for conducting this interview and the the FERA organization for having me in Copenhagen.
Now that we gained the support of many people who make up our super core fans (Joffrey alumni) of our film, we didn’t ignore that there were other core audiences to target for a film essentially about American ballet history. One such core were the fans of the Joffrey Ballet who never danced with the company, but attend performances today or have seen them in their younger days. Another core were writers and groups who are interested in the topic of ballet, dance education and dance history. Even within those groups, there are fans of the Joffrey Ballet who never danced with the company. Notice that the target audience circle is progressively growing bigger, we aren’t going after “dance fans” which would include every type of dance and everywhere in the world. Primarily we are staying in the ballet genre and within the US, though the internet is global so anyone may see our promotional efforts.
Google searches turned up posts written by Joffrey fans, following keywords on Twitter also helped to uncover these fans and many times lead to 140 character conversations. They especially wanted to know when the film would play their cities. This is when it is advisable to have a distribution plan in place so those questions can be answered and to have that plan be flexible so one can add screenings (or allow for fan hosted screenings). I would find out from them which cities, tell them where and when we had booked and solicit recommendations on venues. The same thing happened on Facebook. This also lead to an uptick in email signups as those fans wanted more news on the film and an eventual uptick in sales in our estore.
Some Joffrey fans are writers too which has been great for publicity in Dance Magazine (editor in chief Wendy Perron used to take class with Mr. Joffrey) , Huffington Post, EasyReader, The Faster Times and Dance Channel TV and on blogs such as 4Dancers, Elite Dance Network, Dance Advantage (we participated in a giveaway contest with them), Tendus Under a Palm Tree and My Son Can Dance.
I also researched US based dance schools, University dance departments and arts societies in cities where I knew the film would be playing (again using Google) and notify them of the upcoming screening. I would look for any instructors who may have trained with the Joffrey or with a Joffrey alum or another choreographer associated with the Joffrey by reading each website’s About page or Staff bio page. These are usually located in the navigation at the top of a website or at the bottom and when I made contact with them, I pointed out this association so they would see what relevance our film had to their lives. Note that I did not send the same email blast message to everyone. This was tedious, labor intensive work and usually not the kind of thing your distributor or publicist is going to do for you. To be honest, it is better that way because they usually do not have in depth knowledge of the interests of your audience so their communication tends to be very self promotional and could potentially come off as spam.
Since we are still making interview podcasts with alumni, I am contacting dance historians at societies and universities to make sure they know we have this repository of Joffrey history that they may listen to for free. This communication helps to bring those people to our website where they not only may listen to the podcasts, but see that we have the DVD for sale and we still have screenings going on.
In addition to this micro level outreach, we also used a publicity firm for reviews and coverage in mainstream media (widening out awareness to the broader, but more diffuse circle); invested in Facebook advertising with very laser targeted keywords and some newsletter advertising with sites such as Eventful and SeeChicagoDance.com for our screenings; and used a booking agency to help us book venues. This has been a multi pronged approach with a small team of dedicated people who have devoted many hours specifically to this film so that it would succeed. I don’t want to give readers the impression that we only used one form of audience building and that this can/should be done with no budget. It can’t and it shouldn’t.
Now that the film is available on Amazon, iTunes and will have its US broadcast premiere on PBS American Masters in December 2012, all of this outreach and publicity helps to drive more awareness and sales revenue. It has been a lot of effort and at times quite tedious, but as the long tail of sales continue, I know it will continue to pay off.
Social media accounts were started on nearly the first day (Facebook, Twitter, Youtube, and later Flickr and Pinterest) and daily posts have been made on them ever since. Google alerts were set up at this time so I could monitor keywords and find stories of interest to my audience. Any time the word Joffrey Ballet is mentioned, I get an alert and I have other keywords set up as well. I joined a few Linkedin groups devoted to dance writers and ballet teachers. I have found Joffrey alumni through these groups as well as journalists and those interested in Joffrey history. I also monitor Twitter through columns on Tweetdeck and through a tool called Twilerts and I know when anyone comments on our Facebook page by using Hyper Alerts. We also have an account on DanceMedia.
The key to building up our following has been consistent posts and watching what people are interacting with. On our Facebook page, old photos of the company always get the thumbs up and the comments rolling in. On Pinterest, I have a mixture of Boards devoted to topics ranging from alumni photos, history of the company, ballets of the Joffrey, ballets commissioned by the Joffrey (choreographed by others), and general ballet related photos. On Twitter, I found getting involved in hashtag conversations has resulted in gaining followers.
Getting it all set up is the easy part, keeping up with it, generating content for these channels, and getting traffic onto the sites is the difficulty and probably the most underestimated aspect of this kind of marketing. I set up a content calendar format to keep track of blog posts, advertising campaigns, promotions we are running with other sites, screening dates, podcasts I am releasing, digital photobooks I am having designed and releasing, press releases we have sent out or will be sending out, scheduled email newsletters, deadlines for designing/printing/mailing collateral (posters, postcards, flyers) etc. As you can see, there a lot of moving parts to this and we have been generating this kind of effort now for 9 months. I am convinced that it has paid off in the distribution opportunities presented, the amount of screening bookings the film has had and the sales from our website.
Content may be written (blogs and articles), audio (podcasts), photo, video (short clips, more than just a trailer) or links and we utilize all of it. For blog inspiration, I have used a combination of excerpts from Anawalt’s book, interview transcripts from the film, photos we have from the Joffrey archives, and Youtube videos of performances that are already on YT to illustrate the posts when I can. As my guide, I use my own curiosity about this story. What would I want to know more about if I were a fan? Then I research what we have in assets to put together the stories. Journalistic skills are needed in doing this work. There are some posts that are more housekeeping like highlighting city premieres or the release of the DVD, but mostly I try to expand the story of the Joffrey company through the blog so fans will want to come back and find out more. Too many times filmmakers publish blogs that are one sided (here’s my film, here are photos of my film, here’s my film poster, here’s how we are doing in post) and offer little to no value to the audience. If the conversation is only about YOU, I get bored, so I see no reason to visit again or share your news after a while.
Whenever anyone signs up to our email list, they receive a series of Joffrey Mavericks Moments digital photobooks as a free pdf download. Each installment covers a different theme and showcases rarely seen photos and quotes from Robert Joffrey, Gerald Arpino, company dancers and associates to contextualize the photos and we have released 4 of these. Again, it expands the history of the company and the story of the film while providing an incentive to sign up to our list. List building is highly useful when it comes time to drive traffic to screenings and to your Store page on the website.
Earlier, I said I was trying to find a way to involve those alumni who were not included in the film. I decided that rather than only writing up interviews to run on the blog, I would allow the alumni to tell their own story using their own voices. It is much more impactful and authentic that way. Weekly, I release a podcast audio interview with alumni from all different eras and mostly they aren’t the ones included in the film itself. Some were principal dancers, some were only in the company a short time, some were not principals, but had a good career with the Joffrey, all have stories to tell. I have also gathered stories from choreographers, costume designers and administrative staff. The Joffrey Ballet is 56 years old, it would be impossible to tell the whole story in a 90 minute film. Luckily with the internet, we don’t have to cut out and discard great stories. We just have to find another outlet and, for this, it is the podcast series. Email list members get a new one delivered to their inbox every week, but anyone can find them on our site and on Soundcloud. I record the telephone interviews and download them to mp3 then I work out the best parts of the interview and write up paper edits, record a voice over for the podcast and work with an audio editor, the incomparable Cameron Ahern, to get them down to around 20 minutes.
Joffrey Maverick Memories podcast series is a living account of the history of the Joffrey Ballet from the people who were there. I took it as a real compliment when one alum said, “You know, our lives as dancers before the internet were so fleeting. Few performances were truly captured, critics reviews only lived for a short time in the newspaper or magazine, photos were taken and put in archives somewhere. There is almost no evidence of what I did when I was young. I’m really glad someone is gathering this together and putting it out there for all of us to see again.” Win win!
Also, when I know an alumni run company or school is having an event or performance, I list those on our social accounts and in our newsletter. We should all benefit by being associated with the film, not treat these people like an unpaid film promotional team. That is what truly partnering with your audience means. Something in it for them, maybe even more than something in it for you. You’ll get something believe me.
Next post: moving from the supercore, to the core within the audience niche of “ballet”
I think those 2 words are starting to lose their meaning when talking about using social media to reach audiences. I am not offering another word because at the end of the day a word should only describe an idea of what you are truly doing and maybe THAT is the thing that is becoming lost in all of this talk. What are we truly saying when we use those words?
Engagement isn’t a measurement from your Facebook or Youtube Insights, it isn’t how many retweets you receive on Twitter. Connections aren’t simply a number of followers and likes. In thinking about the traditional use of this word, your “connection” was someone who was willing to help you, someone who knew you, trusted you and vice versa.
Audiences are now delighted by communicating not with a “brand,” but with a “face” or a person. This mindset shift in corporate America is very hard to make when they really never thought about the audiences actually being people…with faces beyond eyeballs. If they did think this way, would they really keep hitting that face with ads over and over again? Would the conversation be constantly one sided, “buy my stuff” ” buy my stuff” “click here, and buy my stuff.” That is the extent of the brand relationship with customers that the typical movie studio or distributor has now.
When I talk to you about creating a relationship with your audience that is long term, not just for one project, I really want you to think about what this means. The investment of time and creativity and energy this is going to take, not to boost “likes” on Facebook and follower numbers on Twitter, but to really draw people to what you are doing and hold them there willingly. Using these great new tools is just a newer way of communicating, but the communication itself isn’t new. We as humans have always communicated with each other and naturally gravitated to those with similar interests and it is the same now.
That is also an important distinction. Audiences may not only want to communicate with you, but also with like minded people AROUND you and your work. In this way, brands can benefit from heavily using social tools. They don’t have to be the sole source of communication, they can provide a place and content that enables “fans” to speak to each other about the brand. Be careful when you are using these tools only to speak about yourself, but also don’t become so enamored of people “buzzing” about you and your work that you never step into the conversation. I see this a lot with brands that happily RT positive tweets but almost never get into conversations.
Main thing to takeaway here is not the fact that you are trying to pump up “scores” or numbers on your channels. You are trying to touch people using electronic means and this will take time, effort, energy and a lot of patience. There’s no quick fix, no magic solutions, no one ”engagement tool” that is going to make these relationships last. For those who don’t have these attributes (time, energy etc), this isn’t going to work and you will have an increasingly difficult time gaining an audience in the future.